Refund policy

Returns & Store Credit Policy

As a small business, at mei, we want you to absolutely love and cherish your pieces. Because our solid gold jewelry is carefully curated and often made-to-order, we offer store credit only for eligible returns and do not offer cash or credit card refunds.

STORE CREDIT ONLY (14-Day Window)

We gladly accept eligible returns for store credit only (which can be used for future purchases or exchanges).

Return requests must be initiated within 14 days of your delivery date.

Items must be unworn, unused, in their original condition, and accompanied by all original presentation packaging.

FINAL SALE ITEMS

Made-to-Order & Custom: All made-to-order pieces, custom lengths, and personalized or engraved items are final sale and cannot be returned or exchanged.

One-of-a-Kind Finds: Unique single-edition pieces and promotional items are final sale.

HOW TO INITIATE A RETURN OR EXCHANGE 

To start a return for store credit or request an exchange:

Email us at hello.mei.jewelry@gmail.com within your 14-day delivery window before shipping anything back.

Include your Order Number, the item(s) you wish to return, the reason, and clear photos of the piece.

Note: Submitting an email request does not automatically guarantee return approval. Items sent back without prior authorization will not be accepted.

RETURN SHIPPING & CONDITION 

Customers are responsible for return shipping costs (including shipping fees for exchanges). Original shipping fees are non-refundable.

Insurance Requirement: Because fine gold requires secure handling, return packages must be shipped using a trackable service and fully insured for the full value of the item(s). Mei is not responsible for return packages that are lost, stolen, or damaged in transit.

Items showing signs of wear, alteration, or damage upon inspection will be returned to the sender at the customer's expense.

DAMAGED OR INCORRECT ORDERS 

If your package arrives damaged or you received the wrong item, please contact us within 3 business days of delivery at hello.mei.jewelry@gmail.com.

To help us resolve shipping claims promptly, we require an unboxing video showing the sealed package being opened for the first time to document any defects or transit damage.

PROCESSING YOUR STORE CREDIT

Once your return is received and inspected, we will notify you via email regarding the status of your approval. Upon approval, your store credit will be issued via a digital mei Gift Card sent directly to the email address on file.

As an independent small business, we are deeply committed to making things right. If there is ever an issue with your order, please reach out to us directly—we will always work with you personally to ensure you are taken care of.